Bots turn the traditional digital experiences shoppers are used to into conversational, personalized, and instantly gratifying engagements. Keeping shoppers digitally engaged and satisfied is more important than ever for retailers to move out of “keep-up” mode and get ahead of the competition.
Netfotech Bots for retail (NBR):
- Provide real-time, relevant offers and advice from a ‘personal’ shopper
- Deliver status updates or alerts on in-store inventory for purchase and pick-up
- Make purchases easy via a simple, convenient, message-based interaction
- Offer instant customer service across all channels – text, email, mobile app, website, call center, or at a storefront
- Netfotech lets you set security parameters for your enterprise based on your need
- Bots need to be monitored and regulated.
- Training Module: For learning and understanding new concepts.
- Maintenance Mode: The results of new learning and actions can be tested here.
- Logs: To understand the effectiveness of the bot, its shortcomings are not to be forgotten. This module helps record bot errors.